Return and Refund Policy

Rocket Tutoring - Final Sale and Defect Returns Policy

At Rocket Tutoring, we are committed to providing you with the best products and services. Please review our Returns Policy carefully, as all items purchased through Rocket Tutoring are considered "Final Sale." This means that once a purchase is made, it cannot be returned for a refund or exchange unless there is a manufacturing defect.

Manufacturing Defect Returns:

In the unlikely event that you receive a product from Rocket Tutoring with a manufacturing defect, we are here to assist you. Our Manufacturing Defect Returns Policy outlines the steps to follow in such a case:

  1. Contact Us: Please contact our Customer Support team within 10 days of receiving the defective item. You can reach us via email at or by phone at 647-724-1451.

  2. Provide Details: When contacting us, please provide the following information:

    • Your order number
    • Description of the defect or issue
    • Clear and detailed photos or videos showing the defect (if applicable)

  3. Evaluation: Our team will review your request and assess whether the issue falls under a manufacturing defect. We may request additional information or evidence to make a fair determination.

  4. Resolution: If the defect is confirmed as a manufacturing issue, we will provide you with one of the following options, depending on the nature of the defect:

    • Replacement of the defective item with a new one
    • Repair of the defective item by our manufacturer
    • A refund, at our discretion, if a replacement or repair is not feasible.

Please note that Rocket Tutoring reserves the right to determine the appropriate course of action in the case of a manufacturing defect.

Conditions for Manufacturing Defect Returns:

  • The defect must be reported within 10 days of receiving the item.
  • The item must not have been subjected to misuse, abuse, or any other form of damage caused by the customer.
  • Rocket Tutoring reserves the right to refuse a return or refund if the defect is not a result of manufacturing issues.

Contact Information:

If you need to report a manufacturing defect or have any questions regarding our Returns Policy, please contact our Customer Support team via email at rockettutor.ca or by phone at 647-724-1451. We are here to assist you promptly and ensure that your experience with Rocket Tutoring is exceptional.

Thank you for choosing Rocket Tutor  for your educational needs. We value your trust and are committed to providing you with high-quality products and services.